Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions:

✅ Maximum of 30 days after receiving your order
✅ Proof of purchase required (email confirmation or invoice)
✅ The product must be in a condition suitable for resale

30-Day Satisfaction Guarantee

We are confident in the quality of our Contourie™ Cooling Dog Mat, which is why we offer a 30-day satisfaction guarantee.
If you or your dog are not completely satisfied with the product, contact us within 30 days of receipt. Unlike standard returns, our satisfaction guarantee allows you to return the mat even if it has been opened and tested by your dog, provided it is not intentionally damaged. We want your pet to be happy!

How do I make a return?

To start a return, contact us at: support@contourie.com
If your return request is accepted, we will send you detailed instructions on how and where to send your package.
Note: Items sent back without first requesting a return will not be accepted. Return shipping is paid by the customer, except in cases of manufacturing defects or errors on our part.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately at support@contourie.com if the product is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it as soon as possible.

Refunds

Once we have received and inspected your return, we will notify you by email. If approved, the refund will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact

For any questions regarding our return policy, please reach out to us:
📧 Email: support@contourie.com
⏰ Response time: Within 24–48 hours