Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions:
✅ Maximum of 30 days after receiving your order
✅ Unused Contourie product (for hygiene reasons)
✅ Original packaging intact
✅ Proof of purchase required (email confirmation or invoice)
✅ The product must be in a condition suitable for resale
Important: For hygiene and safety reasons, we cannot accept returns of opened or used cosmetic products, except in the case of a manufacturing defect.
How do I make a return?
To start a return, contact us at: support@contourie.com
If your return request is accepted, we will send you detailed instructions on how and where to send your package.
⚠️ Items sent back without first requesting a return will not be accepted.
Return shipping: Paid by the customer, except in cases of manufacturing defects or errors on our part.
You can always contact us with any return-related questions at support@contourie.com
Damages and Issues
Please inspect your order upon receipt.
Contact us immediately at support@contourie.com if:
• The product is defective or damaged
• You received the wrong item
• The packaging is damaged
We will evaluate the issue and resolve it as soon as possible.
Exceptions – Non-returnable items
Certain types of items cannot be returned:
❌ Opened or used products (for hygiene reasons)
❌ Used personal care products (cosmetics, skincare)
If you have questions about whether a specific item can be returned, please contact us at contact@contourie.com
Refunds
Processing time:
• We will notify you by email once we have received and inspected your return
• You will be informed whether your refund has been approved or rejected
• If approved, the refund will be issued to your original payment method within 10 business days
Important: It may take additional time for your bank or credit card company to process and post the refund.
⚠️ If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@contourie.com
30-Day Satisfaction Guarantee
We are confident in the quality of our products, which is why we offer a 30-day satisfaction guarantee.
If you are not completely satisfied with your purchase, contact us and we will issue a full refund (provided the product is unopened and in its original packaging).
Contact
For questions regarding our return policy:
📧 Email: support@contourie.com
⏰ Response time: Within 24–48 hours